My ID verification did not pass automatically. What happens next?

If we weren't able to verify your ID automatically, we will send you a new link so you retry the ID verification step.

If you are having issues completing the ID verification process it may be because of the following reasons.

• Using Firefox browser engine does not work with our ID process
  
  
• Your browser isn't up to date and you will need to install the latest update before completing this.
  
  
• If you didn't take a photo of your ID and instead upload a scan or a PDF document this will also result in the ID process failing. We will need you to take a photo of the ID when prompted